Refund policy
Wood Products
Most furniture today is made from uniform materials like plastics, composites, or tiny shredded pieces of wood fibers. Even things that look like real wood, probably are not made of solid wood. Basically, you're used to seeing furniture made from giant machines and robots, not harvested from nature and sculpted by humans.
Products made from wood are not uniform. Knots, grain patterns, color changes, and texture variations are all things we celebrate when building with real wood! Additionally, a lot of our furniture processes are accomplished by skilled craftsmen and women using various hand tools. Our furniture PROUDLY looks unique and not manufactured on a robotic assembly line. Celebrate the inconsistencies and character as a mark of pride!
Our furniture is built and finished with the intention of being used indoors in a climate-controlled environment. Any outdoor use of our furniture is untested and may result in warping/weathering beyond our expectations for quality and longevity.
Sales/Return Policy
All sales are final after the purchased items are released by Kelly Woodworks LLC ["We"] to the shipping company or the customer. We are not responsible for any damage to the product after the items have been released. If something gets damaged en route, the customer will find making an insurance claim with the shipping company, then contacting us to reorder the item as the best route forward.
All sales on custom-made items are final. Our goal is to make you happy with your purchase, so let's communicate and solve any issues together.
In order to keep prices low and maintain inventory, all sales on any bulk-order items are final. Again, good communication is the best tool for resolution here.